Shweta discovered that her Facebook account was hacked. She tried to reset her password. She figured out that someone has used the account to make a fake business account. Her account was full of promotional messages. Someone has used her credit card details to pay for Facebook ads.
There are so many people who have their personal and banking information on the web and Facebook too. Unfortunately, there is not enough information as to how to deal with hacked accounts. You are only left with the option to reset your password. Gradually, now Facebook is encouraging its technical employees to improve its customer service. Facebook help center allows you to reach out to Facebook support. Users have to reach out with FAQs, forums, and chatbots. The advertisers who are paying Facebook-majority of users are products. Facebook mainly wants the data to be used for ad targeting. This is why there is a lesser chance for Facebook to offer support after hacks have taken place primarily.
How to Contact Facebook Customer service after Account is Hacked?
There is no email address where you can email directly, or make a phone call to reach out to Facebook customer service after the account is hacked. They urge their users to reach out to the help centers to look for solutions. The company’s help center is huge with thousands of responses of customers for both business and users. You can either look for a help center or go through different sections.
How can I report a fake account on Facebook?
Fake accounts include fake people, celebrities, and companies. To address a fake account:
- Go to the fake account
- Below the cover photo, you can click on ‘Find support’
- Follow the instructions for filing a report
If the account is pretending to be someone else then you can look at how to report for impersonation.
In case your account has been hacked then you must change your password and review your login activity.
In this scenario, you may notice the following changes:
- Your password and email is changed
- Your date of birth and name is changed
- A random friend request has been sent
- Messages that have not been written by you are sent
- You will see fake posts on your page
How to reach out to Facebook Customer Service after the account is Hacked?
If your account is hacked then you can reach out to Facebook customer service by dialing (650)308-7300. This number is of the headquarters in the United States.
How to recover a hacked Facebook account?
It is difficult to gain access again to a hacked account. So, here we have compiled some of the steps to recover hacked Facebook accounts.
- Act immediately
- Change password of Facebook
- Go to Facebook and look for a downward-facing arrow on the right-hand side of the page. Now, select the drop-down list.
- Next, go to the ‘Settings’ option under Privacy and then select settings.
- On the left-hand side, select ‘Security and Login’ and press login.
- Once you select ‘login’ and click on ‘Change password’. Next, press ‘edit’.
- Now, enter your current password in the box. Then you will be asked new password. Re-enter the new password and click on ‘save’.
- Take help from friends to recover your account
- Report to Facebook about your hacked account
- With the help of trusted contact change your login email
- Buy an Oculus device to reach out to Facebook support
- If nothing works, then delete your account
According to Jillian York, the Director of International Freedom of Expression, “Generally speaking, (Facebook’s customer service) is not very good. So, it is evident not only regular users by many big names of the market are pointing out the Facebook customer service for not being expectedly remarkable.” She added further, “If you know someone, somebody, at the company or you know someone like me, who has access to people at the company, it can be fairly easy.”
Conclusion
You can use tools to keep your account secure. You must also learn to keep yourself safe against malicious software that may hack your account. If the email given at the time of creating an account has been changed, then you can reverse this action. A message is sent to the former email along with a special link.
This is Shweta’s experience when her account got hacked. If you have the same story or know someone who has been through this, then must contact Facebook and urge them to enhance their customer service. This can eventually allow them to feel a sense of security.
