One fine morning, Aditya logged onto his Facebook account just to find that his account was hacked. There are so many users like Aditya who face similar issues like this. The next you think is to look for a person on Facebook from whom you can ask for help. If that is not possible, then you go online and try to contact Facebook customer service, as there is not enough information as to how to handle hacked accounts. Unfortunately, Facebook’s customer service is not trustworthy as not enough effort is seen by them to help the customers.
How can I know it is a scam?
When you are trying to reach out to Facebook customer service, you may not have an idea as to how its support operation works. The company is considered to be a part of different sectors like information technology, the internet, and software & services. When looking for Facebook’s customer service number, you may find various numbers by Google in search results. You may get a call from customer care pretending someone from Facebook. They will ask you all your queries and then they will tell you to wait or do something that may sound doubtful. The scammers may ask for a lesser amount of money for troubleshooting software and also ask to give code on gift cards. This is one of the most dubious ways to rob off people’s money.
How to reach out to Facebook Customer Service?
The Facebook customer service is available on Google is not genuine. You may get to speak to someone but they will not be Facebook employees. As per the source, both Facebook and Google are failing to take any action against scam advertisements.
There is no number to reach out to Facebook customer service. In case you stumble upon any such fraudulent number make sure you don’t receive any call else you may get scammed. But, you may take help from ‘Facebook Help Center. You may be directed to FAQs, forums, and chatbots that may guide you.
Facebook does not offer customer service through chat or overcall. So, it is important to take help from facebook’s help page to get support. Users have complained that Facebook is not efficient in responding to customer service. While some may have got a positive response.
Get Help Up By Famous Customer Care Service Company
To know how to solve Facebook customer services, there are other companies too. We try to assess which issues are affecting customers the most and then the staff takes knowledge of customer care issues and gives a step-by-step guide for users.
One of the companies named GetHuman offers manuals to solve customer care issues of various companies. With GetHuman you can save your time by getting help from their staff or they will themselves guide you as to how to solve your issue. GetHuman is always there to solve your customer care services. This company is not associated with Facebook. It helps users in solving their support issues by providing useful information. Millions of users have tried to report a problem. They try to look for a researcher to can offer a solution and write a how-to guide in which everything is explained.
How to Retrieve a Hacked Facebook Account?
It is difficult to access a hacked account. So, here are some of the steps to recover hacked Facebook accounts.
- Act immediately
- Change Facebook password
- Log in to facebook and look for a downward-facing arrow on the right-hand side of the page. Now, choose the drop-down list.
- Click on the ‘Settings’ option under Privacy and then select settings.
- Select ‘Security and Login’ and press login.
- Once you ‘ log in’ and click on ‘Change password’. Then, press ‘edit’.
- Now, enter your current password in the box. Then you will be asked for another password. Re-enter the new password and press ‘save’.
- See if you are logged in somewhere else
- Take help from trusted contacts
- Change your login email
- Contact Facebook support or given email provided by GetHuman
Bottom line
Facebook is not keen on giving support to its customers. For the company, users are products. It has been in the news that they may use customers’ data for purpose of advertising or targeting ads. There have been various incidents previously too.
You can use tools to keep your account safe against malicious software that may hack your account. If the associated email has been changed, then you can reverse this action. A message may be sent to the former email along with a link. If your query is not answered then you can review communication given by the company or go to its community help board. There you may get your issue resolved.
