Have issues with your BellSouth email account? Before I get into the real deal of what you need to do, I want to cover some important points that you should be aware of. These prerequisites will help you to understand the basic requirements you would need before you can start with the troubleshooting process when your bellsouth.net email is not working.
What to do if the bellsouth.net email is not working?
- Ensure that you update the device that you use to check your BellSouth email account.
- Recheck your internet connection and that the Wi-Fi network is strong.
- Clear the cookies and cache as well as update the web browser or email application.
- Clear any files or applications that can take up unnecessary space.
- Clear the inbox to make sure that you can send and receive new emails.
- Update the BellSouth email application (for those who are using the app in specific)
Once you have checked that everything is in place, you can then start with the troubleshooting steps if your bellsouth.net email is not working.
Solutions if bellsouth.net email is not working
Solution 1 – Check the status of the Bellsouth.net server
Every email service provider has its own server that helps them to function. There are various reasons why the server may not work. Let us cover some of them here.
- Technical issues with the server in general
- There is an overall downtime due to unavoidable situations
- The company is adding new servers to the main server
- There is some kind of maintenance of the server
Solution 2 – Troubleshooting issues with Internet connectivity
A proper, strong, and active internet is necessary if you want to access anything online. When there is an issue with the internet connectivity, you can face various problems and that can also be a reason why bellsouth.net email is not working. The troubleshooting steps on this front would be
- Switch off the router and main modem for a few minutes and then switch it back on. If the problem still continues move on to the next step.
- Examine the internet wires to ensure there is no physical or noticeable damage. If there are damages then call the company and request for a site visit to change the cables.
- Make sure that the wires are in their respective slots on the modem as well as the router. If a wire is out of place, then you will face internet issues as well.
- Directly connect the main internet connection to your laptop to rule out any possibilities that there could be a problem with the device itself.
- Call the company to enquire if there is a problem from their end. If there is no problem then inform them about the problem that you are facing. While you are at it, also check the internet settings to ensure that they are correct.
Solution 3 – Your bellsouth.net email is not working because of a browser issue
If there is no problem with the internet don’t panic. The next thing you need to check on is the browser. First of all, you have to ensure that you are using a compatible browser. Sometimes it is possible that not all browsers will work with every email service provider. While troubleshooting browser-related issues, you have to
- Delete any unnecessary files, cookies, cache, browsing history, etc. The accumulation of such files can make jeopardize the optimization of the browser.
- Try accessing the email account through another browser to ensure that there is no problem with the email service provider.
- Disable any add-ons or extensions that have recently been installed that could cause browsing-related issues. You can delete or uninstall any third-party or unwanted add-on to free some space.
- Log out from your BellSouth account and log back in to see if you can access your emails or not.
Even after all this, if you are still not able to access your emails, then move on to the next step.
Solution 4 – Reset the BellSouth account password
As a final step, if the bellsouth.net email is not working then you can consider resetting your account password. Considering the worst-case scenario, there could be a possibility that your BellSouth account could be hacked which is why you are facing such issues. It can also be that you have typed an incorrect or incomplete password and that is why you may not be able to access your mail. To reset the password, you would need to
- Log on to att.com/my/#/login
- Choose the relevant option
- If you forgot the username then select – Forgot user ID?
- If you have forgotten the account password – Forgot password?
- Provide the details like User ID and the Last name, tick mark the I’m not a robot option and then select Continue.
- You can then reset the account password after providing the correct credentials.
