Although Verizon email users can still access their account, however, they can only do so through the AOL portal. I use my Verizon account almost a couple of times a day. However, I had issues as verizon email was not working today. No doubt, I did have some basic knowledge but I was not sure about what I had to do. In this guide, I will take you through all the possible troubleshooting steps that I followed so that I could log in to my Verizon account.
Follow the Prerequisites if verizon email is not working today
Before you follow the Step-by-Step process, I would first recommend that you make sure that there are no technical issues or internet connectivity issues. In this section, I will discuss the two main prerequisites you should consider.
Check the internet connection
It is important to first make sure that you are connected to the internet. If you do not have a good internet connection, you can face issues logging in to your Verizon email account. There are two ways to check the internet connectivity, they are
- Through the WI-FI
- Restart the internet router or device
- Call customer service to find out if there is a technical issue or downtime.
- Report the technical issue that you are facing for a resolution.
- Through the mobile data
- Check if the mobile data is active
- Go to Airplane mode to restart the mobile data
- Check the internet settings on the devicehttps://help.aol.com/products/aol-mail-verizon
- Call customer service and request new internet settings and reinstall it on the device.
Check if the AOL server is working
If there is no problem with the internet connection, then the next you need to do is to check if the AOL server is working or not. To do that you can either
- Log on to Google Search and type AOL server downtime today
- Log on to websites like https://downdetector.co.uk/ and type AOL server on the text box.
- Alternatively, you can also click this direct link https://downdetector.co.uk/status/aol/
- Call customer service to find out if there is a downtime
- Report the problem you are facing if there is a technical issue from your end.
Step by Step process if verizon email is not working today
Step 1 – Optimizing the Browser
To optimize your browser if verizon email is not working today, you need to
- Open the browser and click on the three verticle dots on the top right-hand corner
- Go to History and select Clear browsing data from the slide-out menu on the left-hand side
- Choose the relevant option and the timeline to delete the cookies, cache, or any other temp file
- Choose Clear data
- Restart your laptop or device (optional)
Step 2- Disabling Antivirus temporarily
Another reason why your verizon email is not working today is that the Antivirus software can be creating issues. In this case, you would need to disable the Antivirus software temporarily and try to see if you can log in to your email account.
Step 3 – Check the Verizon Email Settings while using third-party platforms
Sometimes incorrect login credentials can also be one of the reasons why verizon email is not working today. In such a case, you need to ensure that you have put in the correct email address/user id and the password. If you are using a third-party platform, then you need to ensure that the settings are proper. To do that make sure you can see the following settings
- POP3
- Server Settings – Incoming mail server (POP3) – pop.verizon.net
- Port Settings – POP3-995-SSL
- Server Settings – Outgoing mail server (SMTP) – smtp.verizon.net
- Port Settings – POP3-465-SSL
- IMAP
- Server Settings – Incoming mail server (IMAP) – imap.aol.com
- Port Settings – IMAP-993-SSL
- Server Settings – Outgoing mail server (SMTP) – smtp.verizon.net
- Port Settings – SMTP-465-SSL
Step 4 – Recheck or Reset the password if verizon email is not working today
There are two ways you can reset the password for your Verizon mail ID. Let us look at the two options along with the resetting process for both.
4. A Recheck or Reset the password using a mobile number
- Log on to mail.aol.com
- Enter the Verizon username
- Choose Forgot Password option
- Follow the instructions to reset your email account
- Provide the mobile number
- Enter the code sent on the mobile number
- Reset the password by typing the new one
- Go back to the sign-in page
- Enter your log-in details with the new password
4. B Recheck or Reset the password using an alternate email address
- Log on to mail.aol.com
- Enter the Verizon username
- Choose Forgot Password option
- Follow the instructions to reset your email account
- Provide the alternative email address
- Enter the code sent to the alternative email address
- Reset the password by typing the new one
- Go back to the sign-in page
- Enter your log-in details with the new password
